The Tejas Express is operated by Indian Railway Catering and Tourism Corporation (IRCTC).
Highlights:-
* The IRCTC has approved two ways by which a passenger travelling in Tejas Express can initiate the claim process in case there is a delay
* IRCTC will pay a compensation of Rs. 100 in case the train during its run, is delayed by more than one hour and Rs. 250 in case of delay of more than two hours
The IRCTC in a statement has said has received and approved claims of 158 passengers within a period of 3 days out of which compensation has already been paid to 74 passengers.
“The claims of the remaining 84 passengers have already been approved for payment and are waiting for want of details from passengers,” IRCTC said in the statement.
IRCTC offers travel insurance to the passengers of Tejas Express through Liberty General Insurance Company Limited–a Mumbai-based private insurance company.
The Lucknow-New Delhi Tejas Express has recorded a delay of more than 2 hours on 19 October 2019 due to delayed start from Lucknow in the morning.
According to the release, IRCTC will pay a compensation of Rs100 in case the train is delayed by more than one-hour and Rs250 in case of delay of more than two hours to every passenger travelling on the train.
On 19 October 2019, Tejas started from Lucknow at around 8.55 am instead of its scheduled departure at 6.10 am and reached New Delhi at around 3.40 pm instead of 12.25 pm. It departed from New Delhi at around 5.30 pm instead of 3.35 pm. The cause of the delay was delayed maintenance.
The claim process for Indian Railways Refund:
The IRCTC has approved two ways by which a passenger travelling in Tejas Express can initiate the claim process.
-By calling the call centre (1800-266-5844)
By writing an e-mail to irctcclaims@libertyinsurance.in
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